Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • We provide a 1–hour response warranty for any support ticket or e–mail that you submit to the client care staff. We’ll rapidly respond to all standard inquiries and forward right away the matter to our server administrators in case any further assistance is required. If you make use of our Administration Services package, we’ll perform any of the included tasks at a time that has been agreed upon preliminary.

  • Top quality support service

  • A First–Class Technical Support Service

  • If you need help while using the Web Control Panel or with any of the apps that we’ve preinstalled on the server on your behalf, you can get in touch with the help desk support team anytime via the ticketing system. Plus, if you require help administering your dedicated web hosting server, you can order the Administration Services package, which includes OS updates every week, installation and troubleshooting services, server monitoring and restarting services, data backup hard drive space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have equipped the Web Control Panel with a fully detailed knowledgebase, which offers detailed explanations of its features and functionalities. What’s more, we have shot exhaustive video tutorials that will further show you how to perform a specific task or resolve a regularly encountered issue. The how–to articles and the tutorial video clips are easily reachable from each Web Control Panel section via the Help and Videos buttons located in the top right corner.