If you ever face a problem with your website and are incapable of rectifying it yourself, ask the respective web hosting provider’s customer service team to help you get the website back online. A timely resolution would be best, but a lot of hosting companies reply within twenty four hours and even more, all the more so if you’re working with a reseller. Even if the problem can be solved with ease, your site may not work correctly or may not be available whatsoever for a long span of time, so you may lose potential customers because it’s highly unlikely that anyone will ever go back to a site that is faulty. Having said that, you have to make sure not only that you can reach your hosting provider, but also that they can reply and help you in a well-timed fashion. If a web app update doesn’t go as planned or you erase something by accident, for instance, the website must be fixed swiftly in order to prevent protracted downtime.

One-Hour Response Guarantee in Website Hosting

In case you’re using any of our Linux website hosting packages and you’ve got an inquiry or experience a certain obstacle, you can touch base with us 24/7/365 by opening a customer support ticket or by writing an e-mail and we’ll make sure that you receive a response in no more than an hour. In case the issue can be sorted out, we’ll do it before we respond, whilst in case there is something that you need to do on your end, we’ll supply you with all the necessary information – what settings to check, what possible solutions to try out, and so on. Typically, you will obtain a response within only half an hour, so waiting around for hours and hours on end or even for more than one day to receive support is something inconceivable. Our sixty-minute reply guarantee is valid for any query that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take full advantage of our unbelievably fast support services. You’ll get a response to any support ticket posted via the web hosting Control Panel or email sent to our tech and client support team in less than one hour. The response time is guaranteed and it applies regardless of the matter – technical or billing. It often takes significantly less time to investigate and resolve a problem. We will supply you with more info if the solution involves something that should be done on your end. If you touch base with us during weekends or official holidays, the response time will be absolutely the same and since our support staff is working 24-7, you’ll get instant assistance for virtually any general, technical or billing issue regardless of what time it is.