A ticketing system is the most widespread correspondence medium that hosting providers offer to their clients. It is typically part of the billing account and is the most effective way to handle an issue that takes a certain period of time to investigate or that needs to be escalated to an admin. Thus, all replies added by either side will be stored in the very same location in the event that somebody else needs to work on the given issue and the information in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not part of the web hosting Control Panel, so you’ll need to log in and out of no less than two accounts to do a given procedure or to get in touch with the company’s help desk staff. If you desire to administer a number of domain names and each one of them is hosted in its own account, you will have to use an even larger number of accounts at the same time. Moreover, it may take a substantial amount of time for the provider to process your ticket.

Integrated Ticketing System in Website Hosting

With a website hosting from our company, you’ll never need to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket while you are browsing your website files or modifying different account settings. The ticketing system is being strictly monitored 24-7-365 by our tech support staff and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to receive support. In stark contrast with other web hosting companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you wish and ask for info in regard to any technical or billing issue. On top of that, you can read a variety of informational articles, which will help you handle the most commonly met problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with our company and you’d like to touch base with our customer support staff members, you will be able to send a support ticket straight from your Hepsia Control Panel instead of going through a totally different customer support platform as you will need to do with most web hosting providers out there. Our integrated ticketing system will permit you to post a new ticket without any hassles and to browse through older tickets using an intelligent search box. Additionally, you’ll be able to have a look at the applicable knowledgebase articles that our system will offer you depending on the category that you select for your new ticket. You can do all the aforementioned activities without logging out of your Control Panel at any moment, which goes to say that if you face any complication or have an inquiry, you can get in touch with our support engineers and solve the problem in question in no more than sixty minutes using one support platform.