The support that you can get from your website hosting provider is really important, no matter if you have pre-sales questions and you're not a customer yet, or you've got a technical trouble with an active account. Prompt and correct information about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from a genuine web hosting supplier and not from a reseller. When you obtain a hosting account via a company that does not own its servers and it cannot access them right away, it is likely that you will wait for a day or two so as to have a reply to any kind of query, therefore your sites may remain offline for quite some time. In comparison, a company which provides numerous options for communication and has a tech support crew available any time can assist you right away and help you reduce or entirely avoid any downtime and possible losses.

24/7 Customer Support in Website Hosting

We provide you with 24/7 customer, billing and tech support for all of our Linux website hosting packages. Even if you aren't our client yet and you have some questions, we can give you a hand promptly and provide you with the necessary information, so as to give you the choice to make an informed decision when you buy your new website hosting account. We're available anytime, including weekends and holidays, and we provide numerous options for communication to contact us - phone, live chat, e-mails and support tickets. For your benefit, we have several telephone numbers all over the world, so that you're able to call the one that is closer to you. The maximum response time for your emails and your tickets is one hour. The regular response time is no more than 15-20 minutes, so you can forget about waiting for days to get assistance for some task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

You're able to test our support services even before you get a semi-dedicated server account from us as we have telephone and online chat support for billing, pre-sales and common queries. Our representatives can help you pick the most suitable plan or give you details about our servers, to check whether the system requirements for your websites are met. When you're an existing customer, you will also be able to contact us via electronic mail or through our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We guarantee that any time you use these two ways of contact, you will get an answer within no more than 1 hour and that’s 24/7, including weekends and official holidays. If you've used the website hosting services of other suppliers, even big ones, you will be able to compare the reply time due to the fact that it often takes an entire day for them to take care of a ticket.

24/7 Customer Support in VPS

When you use our Linux VPS packages, you will never have to wait for more than one hour to receive support for any type of situation that you could experience regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all tickets which you open via your billing Control Panel or emails which you send to our tech support crew. Furthermore, we have local telephone numbers in a couple of countries globally and a live chat service where we will assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 via the different ways of communication, so no matter what your question or issue is, there'll always be someone to help you out quickly. In case you need help with third-party software, that you cannot set up or which gives you problems, you can take advantage of the Managed Services upgrade package that we offer with all VPS plans.

24/7 Customer Support in Dedicated Hosting

We are aware how important it is to receive timely support in general, let alone when you operate an entire server, so each dedicated server that we supply includes 24/7 support with 1-hour reply time guarantee regardless of the matter. The service is 100 % free for any type of difficulties with the server or the software that was installed from our administrators through the setup, which means that you are able to get in touch with us as many times as you would like, even during holidays. You can either open a support ticket from your billing section or you could send an email message, and the actual answer time for both rarely exceeds 30 mins as we have administrators available 24-7-365. In case you need general info about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers we have on three different continents or you may take advantage of our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you will be able to include to your server plan from your billing Control Panel.